SHIPPING & RETURNS

Shipping Policy

We will process your order within 24 hours. Note that we do not ship on Saturdays and Sundays.

Free shipping in The Netherlands
Standard International Shipping €4,95
with DHL (Free Shipping with orders over €75)


ESTIMATED DELIVERY
The Netherlands - 1 - 3 Business Days
Western Europe - 2- 8 Business Days
Rest of Europe - 4 - 10 Business Days
United States - 6 - 10 Business Days

Rest of the world - 8 - 15 Business Days
 

Returns & exchange policy

If you're not happy with your purchase you can send it back within 14 days of receiving the goods, The sunglasses must be in unused and in resalable condition including the original Komett case.
 

Returns are available for full-priced sunglasses only.

We have a limit of returning 4 sunglasses per order.
 

RETURN PROCEDURE

  • Send an email to returns@komettstudios.com regarding your order number.

  • Return shipping costs and all charges for customs clearance must be covered by the customer.

  • Package your return in the Komett box, along with the invoice, printed return slip and the Komett pouch . Pack your return in a well-padded box to prevent damage in transit.

  • Your refund will be issued to the original form of payment.
     

Please expect 7 business days for your order to be processed, once we receive it. During peak season, allow extra processing time due to higher than normal volumes. In December the return period will be extended to 30 days instead of 14 days. You’ll receive an email confirmation when your return is completed.
 

Any damaged items received must be reported within 3 days of delivery. Include your order number, a brief description of the issue & a picture of the damage. Send to customercare@komettstudios.com

WARRANTY

For manufacturing defects, replacements are available within 3 months of purchase. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect.

Contact customercare@komettstudios.com for more information
 

SALE

All sale items are final and are not subject to our refund policy.

STORE BOUGHT

Contact the store you bought the glasses at for their return/exchange policy.

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